Fuji repair experience

Updated on October 11, 2017 in Equipment
0 on October 10, 2017

I’m not particularly rough on my gear, but I don’t baby it either.  So a few months ago, I discovered that the diopter wheel on my Fuji X100F was broken, leaving a hole where debris could enter the camera.  Not sure how/when it happened, but reading the warranty, I saw that tit didn’t cover accidents or abuse.  I figured Fuji would easily be able to claim that one of those had occurred, so I thought about just taping over the hole (the camera was otherwise functional).  Ultimately, though, I decided to send it in and see what would happen.    

It took a couple of weeks for my camera to reach the front of the line for evaluation.  But to their credit, Fuji never questioned how the damage occurred.  They immediately sent me a new camera.

If you’re on the fence about whether to invest in a Fuji – my experience is that they stand behind their products.

And, here’s a picture I took today with my replacement X100F.

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  • M. Wilde